all about fashion, food & life, since 1998
FAQ
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Sales and Customer Support
If you have any questions regarding your order, or would like to enquire on a merchandise, click here to contact us.
We accept Visa and Mastercard as forms of payment via Paypal Credit Card payment or Paypal funds. Transactions will appear on your credit card bill from "SUZZ.Com".
Payment Options
All prices on our site are listed in Hong Kong dollars, and charged in HK dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rate. XE.com - Foreign Exchange Rate Calculator
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Shopping & Currency
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Please check our Shipping and Payment section for shipping rates.
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All orders are shipped from Hong Kong via HongKong Post.
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All packages are tagged with tracking number for your reference.
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All orders take upto 48hours to process, upon payment confirmation.
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Shipment takes approximatelt 4 - 7 working days to arrive, or depending on the custom clearance on on your country.
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If your country is not listed on our Shipping calculator, please email us and we will try to get back to you as soon as we can.
If you have any questions regarding shipping, click here to contact us.
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Shipping
Returns are gladly accepted within 14 days for website credit or exchange. We do not provide refunds or cash back. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. We ship exchanges at no extra charge.
Returns & Exchanges
Suzz.com respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.
Privacy Policy
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Flat H, 17th Floor, Tower 5, Park Central, 9 Tong Tak Street, Tseung Kwan O, Sai Kung, New Territories, Hong Kong.
Return Address
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Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately.
Damages/Defective Merchandise
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We currently do not charge any sales tax. However, please take note of the appropriate Customs Tax according to your country's customs and postal regulations. You will be able to find out more from your local post office.
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case, please e-mail us and we will notify you by e-mail the expected ship date.